The garage is often the birthplace of companies that drive innovation. Addison Avenue Federal Credit Union is focused on guiding people towards financial freedom so they can make their lives better. Named after the legendary location of the garage where HP started in Palo Alto, CA, Addison Avenue fosters a culture of innovation while managing the highest level of investment assets in the credit union industry. As the economy slumps and financial concerns rise, Addison Avenue has excelled and grown through customer-focused online initiatives that are fully committed to organizational improvement.
Average rating:
4 out of 5
Rating Snapshot
(6 reviews)
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Customer Reviews for Addison Avenue's SuggestionBox: Company Improvement & Customer Interaction
55
SuggestionBox taps the Groundswell
Reviewed September 25, 2008
by
MarketingPilgrimfrom Raleigh, NC
There are few tools that encourage and reward the Groundswell better than SuggestionBox. In a world where customers trust the opinions of each other, SuggestionBox provides an outlet for them to help you make your business better!
5 of 6 people found this review helpful.
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Review 2 for Addison Avenue's SuggestionBox: Company Improvement & Customer Interaction
45
Great tool for first hand customer interaction
Reviewed September 24, 2008
by
Espenfrom New Zealand
We have used Suggestionbox since the launch of www.transfercar.co.nz earlier this month. So far we have recieved new suggestions to the site on a daily basis. Its a great tool and easy to integrate!
3 of 4 people found this review helpful.
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Review 3 for Addison Avenue's SuggestionBox: Company Improvement & Customer Interaction
55
Suggestionbox is Great!
Reviewed September 23, 2008
by
Zapposfrom Henderson, NV
Suggestionbox has been a great tool for obtaining and answering feedback to the Online community. Customers and observers of our business alike have used the forum to ask the kinds of questions that don't always come up during customer service calls to us. The user interface is easy and, from one service company to another, we receive prompt and friendly support, whenever requested. Zappos.com
7 of 9 people found this review helpful.
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Review 4 for Addison Avenue's SuggestionBox: Company Improvement & Customer Interaction
45
Not Big Brand, But Great Example
Reviewed September 18, 2008
by
brandingxpertfrom Palo Alto
What I liked about this wasn't that I even knew who the brand was, but that it seemed like a good example of an everyday company that took it upon themselves to improve the way they listen to customers. Yeah it's not Nike or MTV or Starbucks, but I bet when they respond to feedback it really affects their business. Solid.
6 of 11 people found this review helpful.
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Review 5 for Addison Avenue's SuggestionBox: Company Improvement & Customer Interaction
15
Lousy software
Reviewed September 17, 2008
by
r22r
I found the sugestion box software always displayed errors when used with IE 6. Pretty poorly done even for a beta. Commenets to the site manager went unresolved
8 of 19 people found this review helpful.
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Review 6 for Addison Avenue's SuggestionBox: Company Improvement & Customer Interaction
55
Helping Create Change for Companies
Reviewed September 16, 2008
by
Alejandrofrom San Diego, CA
SuggestionBox is revolutionizing the way customers can provide feedback by creating an online system that allows customers to submit and track feedback to any company. What that means is that customers can now engage with companies and vice-versa creating trackable loops of communication improving products and customer service along the way. This has benefits for both large slow moving companies and small business that can quickly adapt to changing conditions.
